At Gift It Right, we understand that circumstances may arise where you need to cancel an order. We aim to accommodate such requests to the best of our ability. However, please note the following guidelines regarding order cancellations:
- Cancellation Eligibility: Orders can only be canceled if they have not entered the production process. Once production has started, we cannot accept cancellations.
- Timely Cancellation Request: If you wish to cancel your order, please contact our customer service team as soon as possible. We will check the status of your order and inform you if cancellation is still feasible.
- Customization Process: If your order involves customization, such as personalized designs or engraved details, please be aware that cancellations may not be possible once the customization process has begun.
- Refund for Canceled Orders: If your order qualifies for cancellation and you have made a payment, we will refund the amount in accordance with our refund policy (if applicable). Please refer to our Refund Policy for more information.
Shipping Policy:
Processing Time: Once your order has been successfully placed and payment has been verified, we will begin processing your order. The processing time typically takes 1 business day. Please note that this does not include weekends or holidays.
Shipping Methods: We offer various shipping options to cater to different needs. The available options and associated costs will be displayed during the checkout process. Please select the preferred shipping method that suits your requirements.
Shipping Time: The shipping time depends on the selected shipping method and the destination of the package. On average, our shipping time ranges from 3 to 4 business days. However, please note that this estimate may vary based on factors such as the shipping carrier’s efficiency and the distance to the destination. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient and may vary depending on the customs policies of the destination country.
Shipping Delays: While we strive to ensure timely delivery, please note that unforeseen circumstances such as customs clearance delays, natural disasters, or other external factors may impact shipping times. We appreciate your understanding in such situations.
Order Tracking: You can track the status of your order by using the provided tracking number in the shipping confirmation email. If you encounter any issues with tracking or have questions about your shipment, please contact our customer service team for assistance.