At Gift It Right, we strive to provide high-quality customized lapel pins, name badges, and tiepins to our customers. We take pride in ensuring that each product meets our rigorous standards of excellence. As such, we do not accept refunds for purchases made on our website.
We encourage you to carefully review your order before completing the purchase. Please consider the design, size, and other specifications to ensure they align with your preferences and requirements.
In the event that you receive a defective or damaged product, please contact our customer service within 1 days of receiving your order. We will assess the situation and take appropriate action to address the issue. This may include providing a replacement for the defective item or offering a suitable resolution at our discretion.
However, please note that we do not accept returns or refunds for the following reasons:
- Change of Mind: We cannot process refunds for purchases made due to a change of mind or if you no longer want the product.
- Incorrect Size or Design: It is essential to review the size and design specifications before placing an order. We cannot accept refunds if the product matches the specifications provided on our website.
- Incorrectly Provided Information: We rely on the accuracy of the information provided by customers for customization purposes. We cannot offer refunds if the product does not meet your expectations due to inaccuracies in the information provided during the ordering process.
- Delays in Shipping: While we strive to ensure timely delivery of your order, please note that we cannot be held responsible for delays caused by external factors beyond our control, such as shipping carrier delays, customs clearance, or unforeseen circumstances.
We recommend reaching out to our customer service team if you have any concerns or questions about your order. We are here to assist you and address any issues you may encounter.
Gift It Right reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.